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Carrefour opens in DIFC with dedicated ‘Click & Collect’ robot

Carrefour, operated in the UAE by Majid Al Futtaim, has expanded its offering to the Dubai International Financial Centre (DIFC) community, while introducing a new feature.

Visitors to Gate Avenue at DIFC will now have access to Carrefour’s offers at its latest store and experience the flexibility of shopping through the automated Click & Collect Self-Service. The new service will dispense online grocery orders to customers through a dedicated robot, providing an alternative to online deliveries. 

Customers in DIFC can now order online via the Carrefour app or website and choose to collect their order through Click & Collect Self-Service. Once the order is placed, customers will receive a QR code to use at the robot placed at Gate Avenue’s parking area to collect their orders.

Hani Weiss, Chief Executive Officer at Majid Al Futtaim Retail, says: “We’re excited to expand our offering and high-quality products to the DIFC community, while introducing a new innovation that will cater to the busy and fast paced lifestyle at one of the leading business hubs in Dubai. I would like to thank our partners at DIFC for giving us the chance to be part of their community, where we can promise a unique shopping experience for everyone, whether at the store or via the Click & Collect Self Service.” 

The new service has a dedicated parking area near the robot to allow customers to park easily while collecting their orders. The automated service is contactless, refrigerated, and is a step beyond Carrefour expanding its Click & Collect offering. The robotised service can fulfil hundreds of orders per day, operating 24 hours a day. 

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