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Collinson to roll out contactless F&B pilot for airports in Saudi Arabia

Collinson is launching the pilot of its new ‘Ready 2 Order’ digital food and beverage solution.

Two of The Grand Lounge Elite airport lounges in Mexico City are now live and a third lounge will follow soon. Ready 2 Order will see further pilot launches in October in India, USA, Qatar, Kingdom of Saudi Arabia, Japan and the UK, and will be available to all lounge access programmes including Priority Pass.

COVID-19 has led the majority of lounges to limit or remove self-serve buffets. With Ready 2 Order, lounge visitors can scan a QR code or tap an NFC-enabled device on signage at each table or seat within the lounge, to see a lounge-specific menu and make their selection. The order will be delivered directly to the table, or collected at an assigned pick-up point, depending on the individual lounge.

A recent survey from Collinson’s Priority Pass of 22,000 global travellers found that nearly 3 in 4 frequent flyers (71%) are ready to return to travel either immediately or within the next 3-6 months.

The survey also found that almost 7 in 10 travellers are willing to pay for access to an airport lounge where social distancing is maintained, and the majority of travellers (57%) plan to use their airport lounge access more than they did before the coronavirus outbreak. Eighty percent of travellers would like to see contactless services across the journey the next time they travel. 


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